Privacy Policy & Personal Data Processing Policy

Last updated: September 2026

Global ProTrade S.A.S. (“Global ProTrade”), located in Colombia, is responsible for the processing of personal data collected through www.glprotrade.com.

This policy describes how we collect, use, store and protect personal information in accordance with applicable Colombian data protection regulations, including Law 1581 of 2012 and its regulatory provisions..

Information we collect:

Through our website and contact forms, we may collect information such as:

  • Name and surname

  • Company or organization

  • Email address

  • Telephone number

  • Country

  • Information regarding products, medical devices, IVDs or regulatory projects

  • Information voluntarily provided in messages or inquiries

  • Technical information generated through website usage, where applicable, such as IP address, browser information and cookies.

We only request information that is relevant to the purposes described in this policy. Colombian rules require personal-data collection to be pertinent and appropriate to the stated purpose.

Purposes of processing

Global ProTrade may process personal information for the following purposes:

  • Responding to inquiries and requests for information.

  • Contacting prospective and current clients.

  • Preparing and following up on commercial proposals.

  • Evaluating regulatory projects and service requests.

  • Providing and managing regulatory consulting services.

  • Maintaining communications related to contractual or commercial relationships.

  • Managing administrative, accounting and legal obligations.

  • Complying with applicable legal and regulatory requirements.

  • Improving the operation and security of our website.

Personal information will not be used for purposes materially different from those communicated without obtaining any authorization required by applicable law.

Authorization:

Where required, Global ProTrade will obtain the data subject's authorization at or before the time personal information is collected.

Authorization may be provided electronically, including through the acceptance checkbox available in our website forms.

Colombian regulations allow authorization through written, oral or unequivocal conduct, but silence alone does not constitute authorization.

Rights of data subjects:

Data subjects have the right to:

  • Know, update and rectify their personal information.

  • Request evidence of the authorization granted, where applicable.

  • Be informed about the use made of their personal data.

  • Submit complaints before the competent authority regarding possible violations of data protection regulations.

  • Revoke authorization and/or request deletion of personal information when legally applicable.

  • Access their personal information free of charge in accordance with applicable regulations.

Requests, inquiries and complaints:

Data subjects may exercise their rights or submit questions regarding the processing of their personal information by contacting:

Global ProTrade S.A.S.
Email: vanessam@glprotrade.com
WhatsApp / Telephone: +57 315 646 6212
Location: Carrrera 41#5B-82 - Cali, Colombia

Requests should include sufficient information to identify the data subject and clearly describe the request.

Security:

Global ProTrade adopts reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, alteration, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can guarantee absolute security.

Third-party service providers and international processing:

Global ProTrade may use technology, hosting, email, analytics, communications or other service providers that process information on its behalf.

Where personal information is transmitted or transferred internationally, Global ProTrade will apply the requirements established by applicable Colombian data protection regulations.

Cookies and website information:

Our website may use cookies and similar technologies that are necessary for website functionality or that help us understand how the website is used.

Where applicable, users may manage cookie preferences through their browser or the tools available on the website.

Data retention:

Personal information will be retained only for the period reasonably necessary to fulfill the purposes for which it was collected and to comply with applicable legal, contractual, accounting or regulatory obligations. Colombian rules specifically provide that data should generally be deleted once the purpose has been fulfilled, unless continued retention is required by law or contract.

Changes to this policy:

Global ProTrade may update this policy when necessary. Material changes affecting the identity of the data controller or the purposes of processing will be communicated in accordance with applicable requirements.

Effective date:

This policy is effective as of September 2026.

Personal data databases will remain in effect for as long as necessary to fulfill the purposes described in this policy and applicable legal or contractual obligations.